We believe that to achieve a great customer experience it is important for us to create great experiences for our employees. This helps to foster a positive and supportive company culture. A crucial part of a customer’s experience is the interaction they have with our staff. It stands to reason that happy, stable and supported staff will help to produce a great customer experience. We have developed the employee journey map for all of our employees. This will clearly outline your experience working with us from end-to-end. It will bring awareness of the good and the bad parts of your experience as an employee and help us to identify key areas for improvement or development. We want you to develop your skills, grow with us, and to have a say about how we achieve our goals. The employee journey map will facilitate a positive culture of support, growth and transformation. You are invited to join us and take the first step of our journey together.